Law firm knowledge management - the beginner's guide
All the basics to get you started in knowledge management in law firms.
This course is a foundation course in knowledge management for law firms.
Law firms sell solutions to clients' problems based on the firm's collective knowledge. Strategic management of that collective knowledge can lead to considerable improvements in operational efficiency, improve quality and customer satisfaction levels, reduce the risk of negligence claims and increase profitability.
This course will "get you started" in law firm knowledge management.
Learn what "knowledge" is (and what it isn't) and how we can define "knowledge management".
Benefit from years of experience and research, and learn about the tried and tested tools and techniques to get you started in the most effective way.
Learn more about the knowledge sharing decision so that you can encourage more sharing within your organisation.
The course is a mix of videos, presentations, quizzes and downloads, and includes plenty of opportunities to interact with other students and the course Author, Helene Russell.
Helene is author of "Knowledge Management Handbook" and "Practical Projects in Legal KM".
She has spoken at various conferences and undertakes training and consultancy work for professional services firms.
Helene is particularly interested in distilling KM theory into practical action for practitioners. Expect no flannel!